P1#4821
Payroll unavailableMultiple users affectedDIGITAL CO-OP · PLAYABLE NOW
RUN THE IT TEAM.TOGETHER. ANYWHERE.
A digital cooperative IT support game for local and remote teams. Investigate incidents, set priorities, coordinate specialists and keep a modern organisation running.
Same room or different time zones. One shared queue. Plenty of bad timing.
FORMATBROWSER · PHONE
PLAYSOLO OR CO-OP
LOCATIONLOCAL OR REMOTE
CONTENT15 INCIDENT FAMILIES
P2#4822
Meeting room display offlineBoard meeting in 12 minSYSTEM STATUSDEGRADED
VPN UNAVAILABLENEW STARTER CANNOT SIGN INPAYROLL ACCESS DEGRADEDWIFI COMPLAINTS INCREASINGMEETING ROOM DISPLAY OFFLINEPASSWORD RESET REQUESTED
VPN UNAVAILABLENEW STARTER CANNOT SIGN INPAYROLL ACCESS DEGRADEDWIFI COMPLAINTS INCREASINGMEETING ROOM DISPLAY OFFLINEPASSWORD RESET REQUESTED
01
ONE SESSION. EVERYONE CONNECTED.
Play side by side or run the whole shift remotely.
Start a shift
A host opens the Shift Dashboard on a shared screen and picks the theme, length and difficulty. Or start a Solo Shift on your own.
Join from your own device
Players scan the code with their phone or tablet and get their own Desk. No app to install, guests join for free.
Coordinate the response
Share evidence, call a specialist and decide together what deserves attention first.
Live with the consequences
SLA timers run, callers ring back, root causes produce new tickets and management steps in when it goes wrong.
LIVE SESSIONK7Q2MX
TEAM CONNECTEDCURRENT TEAM
01
Helpdesk TechnicianOffice
READY02
Network EngineerRemote
READY03
Systems AdministratorHome office
READY04
Security AnalystOffice
READYNEXT EVENTNew incident incoming00:18
BUILT FOR DISTRIBUTED TEAMS
Distance changes where you play, not who you play with.
Helpdesk Panic is designed around a shared online session, so a team can play in one room, across multiple offices or entirely remotely. That makes the same game useful for friends, IT departments, MSP teams, onboarding and team sessions.
02
A SMALL TASTE OF THE PRESSURE
Not every ticket is the real problem.
P1
Payroll unavailableFinance reports multiple login failures.
P2
WiFi complaints increasingThree departments affected.
P2
CEO presentation starts in 6 minutesMeeting room display has no signal.
What do you do first?
CURRENT ASSESSMENT
The queue is waiting for your decision.
The same situation can be approached in different ways. The consequences shape what happens next.
OPEN TICKETS17
BUSINESS IMPACTHIGH
TEAM LOAD62%
User reports that “nothing changed.” Device was replaced yesterday.
Play the real shift →
03
WHAT IT LOOKS LIKE
One shared screen. A Desk in every pocket.
04
BUILT TO SCALE WITH YOUR TEAM
Start simple. Add complexity when you're ready.
Beginner friendly
Beginner difficulty with tips, a "Why this action?" button for every check and fix, and calm training tickets without time pressure.
Advanced play
Linked tickets with one root cause, log puzzles, change steps, callers who ring back and an SLA clock that keeps running.
One core. Multiple environments.
The Core set plus expansions: SECURITY and DEVICES are playable now. New modules expand the same game without new rules to learn.
CORESECURITYDEVICESREMOTEEDUCATIONLEGACYVIP
GAME FIRST. SERIOUS UNDERNEATH.
Built for play. Grounded in real IT operations.
Helpdesk Panic is a game first, with systems based on prioritisation, incident response, evidence, dependencies, root causes and team decisions.
That makes it just as relevant for a group of friends as for distributed IT teams looking for a shared scenario, onboarding activity or team exercise.
FOR PLAYERSCo-op pressure, progression and replayability from wherever you connect.
FOR TEAMS & ORGANISATIONSRealistic scenarios that create conversation around priorities, communication and response.
CAREER MODE · LIVE
Your team doesn't have to reset when the session ends.
Six skills, levels and real trainings. Earn XP in every shift, then complete a course to unlock the next level: learn, practise, take the challenge and make the right call.
05
PLAY FOR FREE. KEEP PLAYING WITH PERSONAL.
Pick your shift.
€ 0
- 3 short Core Solo shifts every 7 days
- Join any team shift with a code, always free
- Career XP and levels
€ 24,95 per year
- Unlimited Solo shifts, every length and theme
- Expansions SECURITY and DEVICES
- Host team shifts on the Shift Dashboard (up to 4 players)
- Quick Match and all Career trainings
On request
- For IT departments, MSPs and training
- More players and sessions
- Onboarding and team exercises
EARLY ACCESS
The queue is growing. So is the game.
Helpdesk Panic is playable now and keeps growing: new incident families, expansions and trainings arrive while the first teams play.